Shipping Policy

Processing Time

Orders typically process within 1–3 business days (excluding weekends and holidays).

Estimated Delivery

• United States: 6–12 business days
• Europe: 5–10 business days
• Rest of World: 7–15 business days

Estimates may vary by destination and carrier.

Tracking

You'll receive a tracking link when your order ships. Tracking updates may take 24–72 hours to appear.

Address Accuracy

Please ensure your shipping address is complete and correct. We aren't responsible for delivery issues due to incorrect addresses.

Customs, Duties & Taxes

International orders may be subject to import duties or taxes charged by your country. These are the customer's responsibility.

Lost or Delayed Parcels

If your package seems delayed or lost, contact us at klyngocarts@gmail.com. We'll investigate with the carrier and assist with a solution.

Partial Shipments

Items in the same order may ship separately to speed up delivery. You won't be charged extra shipping for split shipments.

Delivery Confirmation

If tracking shows delivered but you didn't receive it, check with household members, neighbors, or your local carrier office. We'll help where possible, but carriers' scans are considered proof of delivery.